Shipping policy
Last updated: September 22, 2026
Delivery area and charges
Xoqir Store ships to physical street addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories, destinations outside the United States, PO boxes, or APO/FPO military addresses.
| Your order | Standard delivery charge | Transit after dispatch |
|---|---|---|
| Merchandise subtotal below USD 59.99 after discounts | From USD 4.99; the exact amount is shown at checkout | 3–5 business days |
| Merchandise subtotal of USD 59.99 or more after discounts | Free | 3–5 business days |
The free-shipping threshold is measured before tax and shipping. USD 4.99 is a starting rate, not a fixed charge for every order. Shipping and taxes collected by us are visible before payment. These domestic U.S. shipments do not incur customer import duties.
When to expect your package
Allow 1–3 business days for normal order processing, including any applicable production or printing, followed by 3–5 business days for carrier transit. Normal estimated delivery is therefore 4–8 business days from the applicable processing start date.
At busy periods such as Black Friday and Christmas, processing can take up to 5 business days and total delivery can take up to 10 business days. Any different product-specific or peak estimate will be disclosed before purchase. These are estimates rather than guaranteed arrival dates unless a guaranteed service is expressly offered.
Our processing cutoff is 2:00 PM Pacific Time on Monday–Friday, excluding public holidays. Pacific Time uses America/Los_Angeles and changes between PST and PDT. An order received after cutoff starts its processing count on the next business day. Weekends and applicable public holidays are excluded from business-day estimates.
Dispatch location and tracking
Orders leave from 5012 Hickory Hill Drive, La Grange, KY 40031, United States. This is also our company and authorized return address; return authorization is required under the Refund Policy.
We email available tracking information after dispatch. Carrier activity may take 24–48 hours to appear. If an order travels in more than one parcel, each parcel's available tracking details are provided. Choosing to split an order does not add a shipping charge to your purchase.
If something changes or goes wrong
Ask for an address correction immediately by emailing info@xoqir.com. It may no longer be possible after dispatch or irreversible fulfillment. If an incorrect customer-provided address causes a returned parcel, we explain the available options and any actual reshipping cost before seeking your agreement. We pay costs arising from our own shipping errors.
When we cannot ship within the promised period, we contact you with a revised estimate and the option to accept the delay or cancel for a prompt refund of unshipped items and related charges. Where consent is required, we obtain it or cancel and refund as required. Routine cancellation restrictions do not override these remedies.
For a missing package, including one marked delivered, review the address and tracking details and check with your household and the surrounding delivery area. Contact us so we can investigate with the carrier. A delivery scan does not automatically close a dispute. We provide the appropriate resolution, including replacement or refund where warranted, without limiting mandatory consumer rights. Damage, defects, and wrong items are addressed in our Refund Policy.
Delivery assistance: info@xoqir.com | +1 (502) 301-0202. Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PST/PDT), excluding public holidays; response target: 24–48 business hours.