Last updated: September 22, 2026
Before you place an order
What is currently available? Our published collection includes T-shirts. Other tops may be introduced later; a planned style is not available to buy until its listing allows purchase.
Will every style fit and wash the same way? No. Check the individual listing's measurements and fabric information, then follow the garment care label. Ask info@xoqir.com if you need help choosing a size.
Which payments can I use? Choose from the methods enabled at checkout. U.S. storefront prices are in U.S. dollars unless clearly stated otherwise, and charges collected by us are displayed before payment.
Getting your order
Where can you deliver? We serve street addresses in the contiguous 48 United States. Alaska, Hawaii, U.S. territories, international destinations, PO boxes, and APO/FPO addresses are excluded. Dispatch is from 5012 Hickory Hill Drive, La Grange, KY 40031, United States.
What will shipping cost? Standard shipping starts at USD 4.99, with the exact charge at checkout. A merchandise subtotal of USD 59.99 or more after discounts qualifies for free shipping; tax and shipping do not count toward the threshold. Both options have 3–5-business-day transit after dispatch.
Does the delivery estimate include processing? Yes. Normal processing is 1–3 business days, giving a total estimate of 4–8 business days with transit. Peak processing can take up to 5 business days, with total delivery up to 10. The processing count begins the next business day for orders after the 2:00 PM Pacific Time cutoff. Weekends and applicable public holidays are excluded. Different applicable estimates are disclosed before purchase.
Where is my tracking update? We email available tracking after dispatch; the first carrier update can take 24–48 hours. Separate parcels can have separate tracking, without an extra charge solely because we split the shipment. If tracking or delivery seems wrong, contact us so we can investigate; a delivered scan does not automatically close a valid dispute.
When your plans or your order need attention
Can an order be changed? Contact us promptly. We confirm whether a change or cancellation can be completed before dispatch or irreversible production. Product-specific restrictions, if any, are disclosed before purchase. Rights concerning delays or unfulfilled orders remain protected.
Can I send back a size that does not work? Request authorization within 30 calendar days of delivery and mail an eligible return within 14 calendar days after authorization. It must be unused beyond reasonable indoor try-on, unwashed, unaltered, and in original condition with supplied tags or components. Use protective packaging, preferably the original if available. You pay ordinary return postage; outbound shipping is not refundable except where required by law. There is no restocking fee.
What if the item has a fault or is the wrong item? Email your order number and clear photographs where reasonably possible within 30 calendar days of receipt. After verification, we arrange a free replacement or initiate a full refund for the affected item and related charges within 3–5 business days. We cover required return and replacement shipping. Transit and bank posting take additional time, and statutory rights remain unaffected.
How do refunds and exchanges work? We email receipt of a return and notify you of the inspection outcome within 3 business days. An approved ordinary refund is initiated within 5–7 calendar days after approval to the original payment method. Seller-caused problem claims follow their separate 3–5-business-day remedy timeline. We do not offer ordinary direct size or style exchanges; return and reorder instead. Your bank may need more time to post a refund. If it remains missing after checking with the provider, ask us to help trace it.
How can I reach someone? Email info@xoqir.com or call +1 (502) 301-0202. Support runs Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PST/PDT), excluding public holidays. Response target: 24–48 business hours. There is no physical retail shop or unapproved return drop-off service.
For the full conditions, use our Shipping Policy, Refund Policy, and Contact Information.