Refund policy
Last updated: September 22, 2026
Start with your order number
For purchases made directly from Xoqir Store within our supported U.S. delivery regions, send return requests to info@xoqir.com within 30 calendar days after delivery. Include your order number, the item, and the reason. Our response target is 24–48 business hours during the posted support schedule. A delayed reply does not change the date of your original request.
Wait for authorization and mailing instructions before sending a parcel. Once authorized, mail the return within 14 calendar days. Returns go to 5012 Hickory Hill Drive, La Grange, KY 40031, United States. Packages sent without authorization to a company or production address are not accepted as ordinary returns. Authorization helps establish eligibility and routing; it is not a basis for refusing a return that satisfies this policy, and statutory rights remain protected.
If the size is wrong or you change your mind
Ordinary returns are accepted when clothing is unused beyond reasonable indoor try-on, unwashed, unaltered, and in its original condition with supplied tags or components. Opening the package to inspect the garment is permitted. Use its original packaging when available, or other suitable protective packaging, and keep proof of postage.
Customer-caused damage, alterations, or missing supplied components make an item ineligible for an ordinary return. For eligible ordinary returns, you arrange and pay return postage. We refund the item amount paid and applicable refundable tax; original outbound shipping is not refunded unless law requires it. There is no restocking fee, and we do not deduct an outbound shipping charge that was originally free.
If the item arrived damaged, defective, or incorrect
Contact us within 30 calendar days after receipt with clear photographs of the item and relevant packaging, where reasonably possible. If photographs cannot be provided, ask us about another way to verify the issue. Do not discard relevant packaging before receiving instructions.
After verification, we arrange a free replacement or initiate a full refund for the affected item within 3–5 business days, confirming the remedy with you. Required return postage and replacement shipping are our responsibility. When a return is needed, we provide a prepaid label or another return arrangement at our expense. Replacement transit takes additional time, and tracking is provided on dispatch.
A refund covers the affected item, applicable tax, and attributable original shipping charges. When the entire order is affected and refunded, the full original payment, including shipping, is refunded. Store credit is not required in place of an eligible money refund. Damage that existed on arrival, transit-damaged packaging, or opening a package to find a defect does not invalidate a claim. Rights that cannot be waived by law remain available beyond the ordinary reporting window where applicable.
After the return reaches us
We email a receipt confirmation, then inspect the item and communicate approval or the specific reason for refusal within 3 business days. An approved ordinary-return refund is initiated to the original payment method within 5–7 calendar days after approval. Verified damage, defect, and wrong-item remedies follow the separate 3–5-business-day timeline above; adding an ordinary-return stage does not restart it. Any shorter legally required deadline takes priority.
Your card issuer or bank may need additional time to post a refund after we initiate it. Check your account and ask the provider about pending credits; if the payment remains missing, contact info@xoqir.com or +1 (502) 301-0202 for our help tracing it.
Changing an order or choosing another style
Contact us promptly to request cancellation or an order change. We confirm whether it can be completed before dispatch or irreversible production. Approved cancellations refund the canceled merchandise, applicable tax, and unincurred shipping charges. Any product-specific restriction must be disclosed before purchase; it does not remove remedies for delays, non-fulfillment, or defective goods.
We do not arrange direct size or style exchanges. Return an eligible item and place a separate order for your preferred option. Replacements for verified seller-caused problems follow the process above.